FREQUENTLY ASKED QUESTIONS

What is a covered event?

An insurance policy is not designed to cover every possible event that might happen to you. Events that this policy provides coverage for can be found in the Travel Insurance Policy.

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When can I buy coverage?

You can purchase a policy up to 24 hours prior to departure.

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What is The Effective Date?

For Trip Cancellation: Coverage begins at 12:01 a.m. on the day after the date the appropriate premium for this Policy is received by iTravelInsured, Inc. This is your “Effective Date” and time for Trip Cancellation.
For all other coverages: Coverage begins when you depart on the first Travel Arrangement for your trip, or alternate travel arrangement if you must use an alternate travel arrangement to reach your destination. This is your “Effective Date” and time for all other coverages, except Trip Cancellation.

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Is it possible to insure pre-existing medical conditions?

Yes. iTravelInsured offers a waiver if the policy is purchased within 20 days of your initial trip payment and you are medically able to travel at the time the coverage is purchased.

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Is there a waiver for pre-existing conditions?

The exclusion for Pre-Existing Condition will be waived provided:

a. Your Payment or Deposit for this Policy and enrollment form are received within 20 days of the date of Your Initial Payment or Deposit for Your Trip is received; and

b. You are not disabled from travel at the time Your premium is paid.

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Can my traveling companions and I be covered on the same policy?

Yes. This is a per reservation policy and everyone staying at the rental under the covered reservation would be insured. However, note that some benefits are subject to policy maximums.

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May I add coverage to my policy after I purchase it?

Yes. If you purchase additional arrangements such as flights, rental car, round of golf, or show tickets prior to your departure date, a simple phone call to iTravelInsured's Customer Service Department at +1.866.347.6673 will allow you to increase your coverage.

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What if I change my mind?

If you purchase this insurance policy and are not satisfied within 10 days of receipt, contact iTravelInsured directly to indicate your desire to cancel coverage. If you haven't already left on your trip or filed a claim, you will receive a complete refund of policy cost.

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What should I do if I have to cancel my trip?

First, you should notify your vacation rental company. Then call iTravelInsured toll free at +1.866.243.7524 or email itravelclaims@itravelinsured.com, to request a claim form.

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What can be reimbursed if I have to cancel my trip?

The Policy can reimburse you up to the amount in the schedule for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the covered events listed in your Policy or Insurance Document.

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If my trip is cancelled for a covered reason, can I be reimbursed for my other travel costs like airplane tickets or a spa package?

Yes, provided these costs have been insured. You can insure any pre-paid non-refundable travel arrangements by increasing coverage in advance for additional arrangements prior to your departure date. A simple phone call to iTravelInsured's Customer Service Department at +1.866.347.6673 will allow you to add coverage. The costs will then be reimbursed if your trip is cancelled for a covered reason.

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What if my trip is delayed?

iTravelInsured's Travel Delay coverage will pay up to $600 ($150 per day) for reasonable expenses incurred, such as accommodations, meals and local transportation, due to a covered delay of 12 hours or more.

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What is the maximum trip length I can insure?

30 days.

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